Refund policy

This policy covers changing your mind. A part that fails in normal use is a warranty matter instead — see the Limited warranty in our Terms of Sale.

Hardware — 30 days

Return hardware within 30 days of delivery, in resellable condition and with everything that came in the box, and we refund the purchase price less the original shipping cost. Return postage is yours to pay.

Write to support@clearbraintraining.com before sending anything back, so we can tell you where to send it and watch for it arriving.

Software — 14 days

We refund a software license within 14 days of purchase. A refunded license is void from the date of the refund. ClearBrain runs entirely offline and reports nothing back to us, so we cannot disable a key remotely — continuing to use a refunded license is use without a license.

Kits

A kit returned within 30 days of delivery is refunded in full, less the original shipping cost — hardware and license together. The license that came with it is void from the date of the refund.

Damaged, defective or wrong items

If a parcel arrives damaged, please tell us within 7 days of delivery and keep the packaging so we can claim against the carrier. If anything arrives damaged or defective, or is not what you ordered, we pay the return shipping and replace it or refund it in full, including the original shipping.

Defects

The amplifier carries a 12-month Limited warranty and the magnetic electrode cable 60 days, both running from delivery. We pay shipping both ways on warranty replacements. What is and is not covered, and how to make a claim, is set out in section 8 of our Terms of Sale.

How to reach us

BLS Performance, LLC · 15 Wormans Mill Ct, Suite M, Frederick, Maryland 21701
support@clearbraintraining.com